Available Add-ons

Logo Title Description
Visual Resource Scheduler Addon for RUX Service
Modern way to visually assign equipment rental units to customers.
Logo Title Description
Visual Resource Scheduler Addon for RUX Service
Modern way to visually assign equipment rental units to customers.

Overview

 

Flexible Equipment Management Software That Streamlines Service Delivery

RUX Service is an equipment service management software, and a fully integrated app built for Dynamics 365 Business Central that handles repairs and manages ongoing planned maintenance. It is the ideal solution for equipment rental and oilfield service companies, with essential functionality including service unit tracking, service templates, service checklists, service quotes, and internal/external service ticketing.
 RUX Service extends the power of Microsoft’s powerful and flexible jobs module by adding its advanced service capabilities to the Business Manager and Order Processor role centers, which provides you with a service-focused interface that works from one database.

 

Highly Configurable Equipment Servicing for Business Central

Schedule maintenance, track equipment, create detailed maintenance templates by equipment type, manage service budgets, and integrate to timesheets with RUX Service app. Easy to use and quick to deploy, RUX Service is designed to simplify and streamline the way service companies handle internal and external equipment servicing in Business Central.

 

Key Product Features in ODT Service

 


Service Tickets

Create and modify service work in a simple work order format.

 
 
 
 
 
 
 
 
 

Flexible Service Templates

Create multi-level service templates by equipment type.

 

Budgeted Costs

Compare actual costs to budgeted template costs.

 
 

Equipment Tracking

Complete service history for all service units with links to service tickets.

  

Planned Maintenance

Manage maintenance plans with configurable interval types.

  

Connected to Rentals

The service app can optionally be connected to the RUX Rental App.


Supported Editions:

This app supports the Essential and Premium editions of Dynamics 365 Business Central

Supported Countries:

Canada, United States 

Supported Languages:

English (United States, Canada) and French (Canada)

 







Features

RUX Service provides the ability to schedule and track maintenance that will be performed at a future date. This can be useful when it is known in advance that service will be required, such as service types that have reoccurring periods or that happen after a specific usage. It can also be useful if service needs to be delayed until a later date.

The Planned Maintenance Worksheet provides an easy way to manage planned maintenance entries. From the worksheet, a user can specify several criteria to filter the list of entries, such as Customer, Maintenance Group, and Service Unit. An entry can then be converted into a Planned Maintenance Ticket for easy processing or deferred until a later date.

There are two things that must be set up to begin using Planned Maintenance features. Planned Maintenance Schedules must be assigned to Service Groups, and Service Unit Meters must be assigned to Service Units. Planned Maintenance Schedules identify the types of service to be planned and when they are triggered, and Service Unit Meters are used to track when specific Service Units are due for service.



RUX Service is essentially an enhancement to the Jobs module, servicing of internal equipment can be easily accomplished.

There are two specific setups required for the servicing of external Customer owned equipment.

The Jobs module requires a Customer be specified on a job.

Therefore, when servicing Customer owned equipment, a Customer will be required.

Service Quotes are available, should your organization provide quotes, prior to converting the quote to a Service Ticket. Service Quotes are optional.

The Service Quote and Service Ticket can be entered, printed and processed from the Business Manager or Sale Order Processor Profiles.

A review of the RUX Service Online Help, Service Processing Overview and Service Ticket Overview, located within the category, Processing Service, is highly recommended, prior to using Service Quotes or Service Tickets.




RUX Service is essentially an enhancement to the Jobs module. Servicing of internal equipment can be easily accomplished. There are two specific setups required for the servicing of internally owned equipment. The Jobs module requires a Customer be specified on a job. Therefore, when servicing internally owned equipment, a Customer will be required, which must have the field, Internal Customer, enabled on the Service tab.
To learn how to setup an internal customer for servicing internal equipment, please see the RUX Service Online Help, RUX Service Setups, Financial Setups for Service - How to Setup an Internal Customer for Servicing.

For internal servicing, the internal customer must be assigned to the company owned equipment on the Service Unit cards.

To learn about setting up Service Units, see RUX Service Online Help, RUX Service Setups, Service Units Setup.

A review of the RUX Service Online Help, Service Processing Overview and Service Ticket Overview, located within the category, Processing Service, is highly recommended, prior to using Service Tickets.



Support

Support Options

Phone Support: +1-855-411-1261
Knowledge base URL: Open in a new window